Yeltec´s profile

Reviews (2)

ao.com

Excellent but not perfect!

I was really impressed from the off. Ordered late and still received the item next day. Very smooth and I thought I'd finally found the perfect retail company.
The following day I received a call from a customer relations representative, even better I thought, what a service. Don't be fooled, a wolf in sheep's clothing, not a customer service representative, just an underhand, try and confuse appliance insurance salesman. Really spoiled my glowing impression.
Use but don't be fooled!!
Oh and another star dropped, where are the £50.00 Ocado vouchers are was promised next day, been a week now, no sign yet!!

15 October 2012

Reply from ao.com

Hi Yeltec

Thank you for your review, i'm really pleased you were happy with your order and delivery.

As a company we do offer all of our customers an additional cover plan and this is for customers peace of mind. I am sorry if this has upset you and i will ensure you do not receive any more calls.

I have sent your details to our promotions team to find out why you have not received your Ocado vouchers and i will ensure these are send to you immediately.

Thanks

Vicky - Appliances Online

UK Mail

SHOCKING!

"No Attempt to Deliver"

Order a Christmas gift, UKMail received item on 12/12/11 for delivery. Never received so much as a card to say that they had even attempted to deliver the item. All other parcels arrived, not UKMail. Fabricated delivery attempts, I was at home when they stated the attempts were made. Best of all returned to sender, not available now before Christmas. Terrible firm, never use please!

Yeltec´s profile

profile image of Yeltec
Yeltec
Reviewer
Male, 1970
Nuneaton, United Kingdom

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