considering their charges, customer service is a long, drawn out process, with some nonsensical rules - like witholding details from you of people who have defrauded you in order to "protect" identities (yes, the identities of thieves). Overall, though, you can't be without this exceptionally useful service.
I have bought over a hundred items from amazon over the past ten years - they have always delivered the goods - literally and metaphorically. It's simply my first port of call for pretty much everything - not least because the product reviews are invaluable in making purchase decisions.
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