Jeg valgte at betale ekstra for min nye pc, da jeg ved at købe her fik garanti for samme dags afsendelse.
Jeg tog en fridag for at modtage dagen efter, og da jeg havde voldsomt behov for at få den nye pc op at køre efter den forgåendes kolaps.
Desværre blev den ikke afsendt som lovet, forklaringen om at min IP adresse stod på politiets liste over mulige mistænksomme adresser, kan jeg ikke argumentere imod. MEN det havde været et minimum af kundeservice, om de med det samme havde sendt en mail/ringet og lagt besked om at kontakte dem.
Det skete ikke.... Derfor en skidt oplevelse
Blondie found this review useful
You can't change the order, even before it leaves them.
Let me start by saying, that I have done a lot of shopping here, and have always been very happy with this.
Last time I wanted to use some of my zooplus points and ordered a cat bed... Well it didn´t show up. I contacted costumer support and after 3-4 rude answers, I finally got a mail explaining that there is an error on the weppage ordering gifts. And now the first chok: they wont send it, and they wont make changes to an order, EVEN when it still havent left their warehouse!!!
I had to wait for the next order, which is now. And now they have raised the cost, when I originally ordered the gift, it was 350 points, now its 720 points !?!? Well I got them to give me the gift for same points as I originally ordered it.
I ordered last week, using my mastercard and contacted them, as they asked me to, so they manually could put the gift on my order, to be sure nothing went wrong... ALL went wrong.
It was to late to put the gift in the order, because they (and its a big company) refuse to put the gift in the order because I had already payed with creditcard!!! NEVER heard og a compagny who refuse to change an order, that havent left the warehouse... We are talking about 10 minutes from ordered!!!
They now say that the only way to put the gidt in, is a cancellation of my order, and to correct it manually - so far so good...
But now they've charged me for both orders, and even charged the wrong amount and won't co-operate with cancelling the wrong reservation on my card. They wont send a fax to my bank confirming that they have cancelled one of the orders?!?!?!
And in addition, they after a week still won't send me my correct order because one apartment can't see they already recieved the payment for it - twice. Now they say that my order havent left because they cant charge it on my creditcard.... THEY ALREADY DID... TWICE
The situation now: no pet food for my animals, being held hostage for more than £520, and it is christamas!!!
So my animals have no food and litter, and I cant buy christmas gifts, this i really the WORST service I have experienced EVER... and I do almost all my shopping online.
Hope none of the other costumers ever have any faults in their orders, because THEN their problems starts.
This compagny SUCKS!!!
Micki Nielsen found this review useful
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