In February 2011 PayPal decided to place my account on Limitation giving me limited access and I was asked to provide my up to date financials before they would consider releasing access to my funds. Eventually after much persuasion and information provided by myself they finally to release my funds but would keep 20% of all my transactions for 90 days. As you can appreciate for some small business like mine this was a large dent in my cash flow and therefore I decided to remove the PayPal logo and payment method from my website. However I had no choice but to leave it on eBay as this was the only form of payment that I could take for eBay customers. Just for your information I averaged around £60,000 per month in transactions through PayPal. There were thousands of customers whose accounts were placed on a reserve and limitation. Basically they wanted to sit tight on others hard earned money and earn interest.
As a business we continued in this manner for over one year just for our E bay account and in October of last year I received a call from one of Pay pals sales Managers called David Devereux to consider using PayPal as a payment method on our website once again. I was very reluctant to do so due to the previous stress and issues that we had with pay pal. He confirmed to me that he would have the reserves limitation placed on the account removed and let’s enjoy the good partnership between us once again. Furthermore he informed me that he would ad a sum of £500 to our PayPal account as an incentive for moving back to PayPal.
Eventually we agreed to David Devereux persistency and confirmed to him that we would offer PayPal as an alternativeoptional method of payment to customers.
In the months of November and December of last year I purchased links using my PayPal account from various shopping directories for the purpose of SEO/marketing for our website. It was found by my marketing manager that these links were poor quality links and would have a negative impact on our marketing strategy. As a customer of PayPal I exercised my right of placing disputes on various companies concerned and asked for a refund for providing inferior services. Some of the disputes placed were refunded back to our PayPal account as the sellers agreed and some of them were being reviewed by PayPal to reach an outcome based on what I had informed them. I informed them the sellers had provided inferior/substitute services.
On The 4th February I called David Devereux to enquire about the £500 incentive that was promised and he told me it had been credited on the 17/1/13. I checked and this was correct. On the 5th February I received a call from business support asking how the account was running and that PayPal was pleased with the turnover we had achieved in the month of January (over £75,000), and if I needed any help with any issues. On the sane day at 12.05am midnight I receive a mail saying my eBay account had been limited as well as my Pay pal account due to suspicious activity. . I immediately telephoned David Devereux the next day expressing my deep concerns. David said he was not aware that my account had been limited. I also spoke to the Business support department only to be spoken in a very rude manner, who told me PayPal have decided to part with us without giving any notice. On the 8th February after many calls made by me to David Devereux, he called me back and informed me PayPal are not willing to reopen my account. I asked him why this was the case as I had not breached any terms of my agreement with them. He didn’t comment.
I am really shocked and disappointed to say the least my account has been closed because I placed disputes against sellers which I had every right to do so as a buyer. I exercised my rights as a buyer through my PayPal account. This is a right I have as a buyer for my protection from the seller. Thousands of other customers fall victim to pay pals illegal practices and experience similar treatment, but are reluctant to pursue against them due to the size of their organisation. However I will pursue this matter in court as a matter of principle.
I have no option but to instigate legal proceedings against PayPal for loss of earnings and profit, not to mention the impact it is having on my business reputation. My eBay account has also been frozen. Customers are unable to pay as PayPal is linked to my eBay account as both companies are one organisation. I have an excellent eBay account which has got a Top rated seller standing but that has now been placed into jeopardy by these dictators. I approached Ebay to understand their position on the whole thing but refused to offer any support and said it would be best that i opened another paypal account and link to my Ebay account. This too has been frozen with over £4000 in there. Paypal tell me they will hold these funds for 180 days and enjoy earning interest on this.
I strongly urge businesses/consumers to think 3 times before using PayPal as a payment gateway. All businesses who entirely rely on Pay pal as means of receiving or making payment are placing their business at risk.
If anyone else has difficulties with Paypal then please email me at email@example.com so that be can make our voices heard to the public at large and to stay well away from this organisation, who the FSA will not even regulate.
I have had an issue with our paypal account for the last 1 month and several limitations were imposed. These limitations were unreasonable and unjustifiable. In the End I had to take this matter to Senior Management at Paypal head Office who took swift action and resolved it instantly. I think Paypal needs to work more closely with their merchants in order to have a more fruitful relationship. They also need to go through a rigorous campaign to clearly understand their merchants financial standing.
I would be more than happy to assist any business which is currently facing issues with Paypal in reaching an ammicable solution. However your reasons must be genuine and justfiable. Please contact me via my personal website: http://www.asadshamim.net
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