I purchased an item over internet choosing next day delivery as I needed trousers for my son in his school play. Trousers did not arrive next day & so I rang to enquire I stressed that I needed them early the following morning Next did contact the couriers & requested an early morning slot for me but I got no phone call back I had to keep calling them & trousers did not arrive until 18.15 (15 mins before his play started) Did get my delivery charge refunded but that's of little use when my sons' standing crying thinking he won't be allowed to be an angel in his school play
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