The online ordering system is excellent... sadly it took 24 hours to process a very basic, 1 item, in stock order!
Added to that this means that the postage is now pushed back a day. My order placed at 09:28 on Monday, dispatched on Tuesday 09:24 (despite the small print stating ALL orders placed before 18:00 will be dispatched the same day) has STILL not arrived on Thursday at 13:00
I emailed Customer Services around 09:00 this morning and am still awaiting their follow up call/response.
I decided to call them to chase up.... only to be told that all the problem is due to Christmas. I do not accept that as an excuse... hence... Poor Management.
The Customer Services team are basically tellling me tough luck!
NOT good Order processing and NOT good customer service. I wont be using them again
Sam Lewington found this review useful
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