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Surfdome.com

Poor Order Management & Customer Service

The online ordering system is excellent... sadly it took 24 hours to process a very basic, 1 item, in stock order!

Added to that this means that the postage is now pushed back a day. My order placed at 09:28 on Monday, dispatched on Tuesday 09:24 (despite the small print stating ALL orders placed before 18:00 will be dispatched the same day) has STILL not arrived on Thursday at 13:00

I emailed Customer Services around 09:00 this morning and am still awaiting their follow up call/response.

I decided to call them to chase up.... only to be told that all the problem is due to Christmas. I do not accept that as an excuse... hence... Poor Management.

The Customer Services team are basically tellling me tough luck!

NOT good Order processing and NOT good customer service. I wont be using them again

Sam Lewington found this review useful

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Billy
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United Kingdom

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