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Reviews (5)

Soccerscene

A PATHETIC SLUG OF A COMPANY

Well, I may as well start from the beginning.

I purchased a football shirt from SoccerScene (a company under the rancid SportsDirect umbrella), which I decided to take back the next day as it turned out not to be suitable. At the counter I was told that they do not offer refunds, just store credit, to which I reasoned that there was nothing else I would like to buy in the store, so a refund would be more beneficial for me. To my left, the 'store manager' (a dwarf-like, toad of a man with an immediately aggressive attitude) piped up and said "We don't do refunds which we state there..." (at this point he gestured to an incredibly small cardboard panel which, as a user on here has already suggested, one would not notice as you would obscure it while you were standing at the till - especially given the other advertising cards and the like plastered nearby). At this point I again attempted to reason and said "Well, shouldn't someone have told me that when I bought the shirt because I couldn't see that card?" to which the pathetic being of 'management' class said "Nope, we're doing what the government asks us to". I pointed out that most stores give refunds anyway on a 'good will' basis and said to him that what they were doing is not morally correct to which he replied "Well, it is because it's what the government says". To which I replied "That doesn't make it moral, do you know what morality is?" to which he shrugged his shoulders - morality and good will, as we will see later are not things SportsDirect care two hoots about. Upset by this example of a Britain spiralling into decline both morally and economically, I reluctantly took the giftcard (redeemable at any SportsDirect store - joy!) that was offered (a princely sum of £42.99) and held it in my hand. It was a flimsy cardboard giftcard that, to me, metaphorically summed up SportsDirect's attitude towards their customers - we don't think your worth much at all. Just give us your money and piss off with this flimsy giftcard that anyone would quite frankly be embarrassed about giving anyone else as a 'gift'. Looking at it now, I am surprised it hasn't eroded away - like I wish companies like SportsDirect would. Except my giftcard would be replaced with cash that I could actually spend and the many SportsDirect stores nationwide would be replaced by Mike Ashley's blubberous bulk as a wretched reminder of what we should all never become.

Anyway, I took my 'giftcard' (oh, what a gift!) and went home. It was a struggle for me to find one shirt I liked in SoccerScene, but I went down to the store on Carnaby Street the next day (I couldn't bear to be in presence of the repugnant toadman from the Oxford Street store) and had a look around. Not finding anything, which I mentioned to one of the staff members, I was advised to look online where they "would have more stock to choose from". I went back home again and did this and actually found two shirts I quite liked the look of. I went to the checkout area and there was no way to use the giftcard. Checking the terms on the back of the card I saw that these giftcards were NOT redeemable for online purchases. So, I rang into the Carnaby Street store again and asked if they had the shirts I was looking for in stock, which they did not. "Can I get you to order one into the store so I can come in and pick it up and use my giftcard for payment?", I asked, "No," the boy replied, "we can't order stuff into any store. SportsDirect is a bit weird like that." Yes, a bit 'weird' indeed.......

So, I wondered, how am I supposed to purchase that shirt using my giftcard if no store has it in stock? I rang up the Oxford Street store and posed that question. "You can't, you'll just have to buy it online." replied a SoccerScene drone......

By now, obviously, very angry and upset I looked up their customer services number (which was 0844 503 2433) and intended to ask them what they could do about my predicament. The phone rang and an automated voice told me I was 21st in a queue to speak to a customer service advisor (I rang at 3pm, so that call volume seemed high). As has happened to me before, I wondered if I would get to the end of the queue only to be cut off.....regardless, I persevered and, after 15 minutes of waiting, the automated voice announced I was at position 1 in the queue....and then.....click...."Hello?" I said and then the phone went dead. Oh, SportsDirect, I am so glad you did not let me down, so I can write this review and post it to Watchdog also!

In summation, I have no idea why companies like this still exist or are not more heavily regulated. A company should be judged by its customer service, not the times when it has successfully delivered something from a warehouse to the correct address, after all, how difficult is that to achieve? I post things regularly with the minimum of fuss - those 5 star reviews on here should be stricken from record as they are not a valuable attestation of how a company treats its customers. This can only be seen when something goes wrong and the company acts (or is supposed to act) to rectify the situation. That is what makes a 'decent' company and SportsDirect are far, far from being 'decent'.

Mike Ashley and all the other blubberous bulks who work for SportsDirect should hang their heads in shame (though, more likely, they don't give a toss). These are shameful human beings with base moral values and standards who are outwardly contributing towards the decline of decent values (not just in business, but socially also) in Britain.

Sportsdirect

A PATHETIC SLUG OF A COMPANY

Well, I may as well start from the beginning.

I purchased a football shirt from SoccerScene (a company under the rancid SportsDirect umbrella), which I decided to take back the next day as it turned out not to be suitable. At the counter I was told that they do not offer refunds, just store credit, to which I reasoned that there was nothing else I would like to buy in the store, so a refund would be more beneficial for me. To my left, the 'store manager' (a dwarf-like, toad of a man with an immediately aggressive attitude) piped up and said "We don't do refunds which we state there..." (at this point he gestured to an incredibly small cardboard panel which, as a user on here has already suggested, one would not notice as you would obscure it while you were standing at the till - especially given the other advertising cards and the like plastered nearby). At this point I again attempted to reason and said "Well, shouldn't someone have told me that when I bought the shirt because I couldn't see that card?" to which the pathetic being of 'management' class said "Nope, we're doing what the government asks us to". I pointed out that most stores give refunds anyway on a 'good will' basis and said to him that what they were doing is not morally correct to which he replied "Well, it is because it's what the government says". To which I replied "That doesn't make it moral, do you know what morality is?" to which he shrugged his shoulders - morality and good will, as we will see later are not anything SportsDirect care two hoots about. Upset by this example of a Britain spiralling into decline both morally and economically, I reluctantly took the giftcard (redeemable at any SportsDirect store - joy!) that was offered (a princely sum of £42.99) and held it in my hand. It was a flimsy cardboard giftcard that, to me, metaphorically summed up SportsDirect's attitude towards their customers - we don't think your worth much at all. Just give us your money and piss off with this flimsy giftcard that anyone would quite frankly be embarrassed about giving anyone else as a 'gift'. Looking at it now, I am surprised it hasn't eroded away - like I wish companies like SportsDirect would. Except my giftcard would be replaced with cash that I could actually spend and the many SportsDirect stores nationwide would be replaced by Mike Ashley's blubberous bulk as a wretched reminder of what we should all never become.

Anyway, I took my 'giftcard' (oh, what a gift!) and went home. It was a struggle for me to find one shirt I liked in SoccerScene, but I went down to the store on Carnaby Street the next day (I couldn't bear to be in presence of the repugnant toadman from the Oxford Street store) and had a look around. Not finding anything, which I mentioned to one of the staff members, I was advised to look online where they "would have more stock to choose from". I went back home again and did this and actually found two shirts I quite liked the look of. I went to the checkout area and there was no way to use the giftcard. Checking the terms on the back of the card I saw that these giftcards were NOT redeemable for online purchases. So, I rang into the Carnaby Street store again and asked if they had the shirts I was looking for in stock, which they did not. "Can I get you to order one into the store so I can come in and pick it up and use my giftcard for payment?", I asked, "No," the boy replied, "we can't order stuff into any store. SportsDirect is a bit weird like that." Yes, a bit 'weird' indeed.......

So, I wondered, how am I supposed to purchase that shirt using my giftcard if no store has it in stock? I rang up the Oxford Street store and posed that question. "You can't, you'll just have to buy it online." replied a SoccerScene drone......

By now, obviously, very angry and upset I looked up their customer services number (which was 0844 503 2433) and intended to ask them what they could do about my predicament. The phone rang and an automated voice told me I was 21st in a queue to speak to a customer service advisor (I rang at 3pm, so that call volume seemed high to me...). As has happened to me before, I wondered if I would get to the end of the queue only to be cut off.....regardless, I persevered and, after 15 minutes of waiting, the automated voice announced I was at position 1 in the queue....and then.....click...."Hello?" I said and then the phone went dead. Oh, SportsDirect, I am so glad you did not let me down, so I can write this review and post it to Watchdog also!

In summation, I have no idea why companies like this still exist or are not more heavily regulated. A company should be judged by its customer service, not the times when it has successfully delivered something from a warehouse to the correct address, after all, how difficult is that to achieve? I post things regularly with the minimum of fuss - those 5 star reviews on here should be stricken from record as they are not a valuable attestation of how a company treats its customers. This can only be seen when something goes wrong and the company acts (or is supposed to act) to rectify the situation. That is what makes a 'decent' company and SportsDirect are far, far from being 'decent'.

Mike Ashley and all the other blubberous bulks who work for SportsDirect should hang their heads in shame (though, more likely, they don't give a toss). These are shameful human beings with base moral values and standards who are outwardly contributing towards the decline of decent values (not just in business, but socially also) in Britain.

Guillermo Knomatezand Leö Stitch found this review useful

Applerepairsinlondon

Stay away from this company....

Spoke to a 'man' on the phone about putting my laptop in for repair. He assured me that someone would collect it from me the next morning and it would be back with me the same day before 5pm citing "an easy fix for a very common problem". I needed the laptop that evening due to work commitments so agreed for them to take it in for repair given the proviso it would return the same day.

Laptop was picked up at 9:30am (all good so far), but it got to 4pm and I had no word so I decided to give them a call to ascertain what progress had been made. The 'man' I spoke to on the phone assured me the laptop would still "definitely be back that eveing" and that he would call me back in 15 minutes as he was working on the problem there and then. It got to 6pm and still no word so I rang them again and spoke to the same 'man' who said he would call me back in 2 minutes. An hour later and no word so I called again. This time I was cut off and ensuing attempts to call them resulted in no answer on any of their numbers. At a loss, I sent a text message to the mobile number asking them to call me urgently, informing them that I needed the laptop for work at 9pm that evening and it had been agreed the laptop would come back the same day. No response and a last effort to call them resulted in an engaged ring tone and subsequently no response when the phone began ringing again - they were ignoring me. I went to bed very distressed about the whole situation, even wondering if I would get my laptop back at all.

The next morning I had a call from the 'man' at 10:30am apologising for the prior evening, informing me that his "Mother was sick" and that he'd left the phone at his office early that evening to be with her - not sure that explains the engaged ring tone or the numerous chances they had to call me back (or just keep me informed as to what was going on), but OK. He went on to say that he could not repair the laptop at which point I questioned why and was subsequently cut off. Attempts to ring back failed until I again sent a text message stating that if a repair was not possible then I would need the laptop back that day regardless. I was called back a few minutes later saying that my laptop was on its way to me and would be with me in half an hour.

An hour later my un-repaired laptop turned up at which point I mentioned to the apathetic (or just pathetic?) delivery driver that I had been unable to work the night before and asked why no-one had rang me to at least say the laptop would not be back that evening as originally agreed. He mumbled something as he was listening to his iPod, but generally couldn't care less - no apology was made.

I opened the laptop after he had left and, obviously, it was still not working correctly, but now in addition to that the new internal battery that I had given to them with the laptop (I purchased a new battery to see if it would fix the original problem) had been replaced with an old, dead one with 2 broken screw fittings. I emailed them informing them of this, to which the apologised and said they would get back to me before noon that day. This was the last I heard from them and numerous calls and emails attempting to get my expensive brand new battery back went unanswered.

As a result, I chose to post this review and inform the police of the theft of the battery. Tack that onto the £75 I lost from being unable to work the previous evening and it really was impeccable service all round.

Stay well away from this company.

Phix Clothing

Diabolical

Another pathetic company somehow surviving unchecked in the UK. They only refunded me (after 5 weeks of constant emails) for a poor quality jacket after I threatened to post a scathing review and inform my credit card company. Previous to that their line of 'your refund will be processed today' almost made me chuckle with the frequency of its use. They were obviously hoping I would forget about the money so they could pocket it and spend it on more sub-standard clothing. This company is run by the very dregs of society who have no interests apart from their own selfish greed and the exploitation of trusting consumers. Extermination required.

beaver, beth rowan, Reiss Josephand martin found this review useful

Powerexpert

Better email response required....

Initially I had no email response whatsoever regarding queries about my undelivered battery (they have no contact telephone number). After posting a review on here, they got back to me via email with an explanation as to why my order had not been delivered in the original time-frame and confirmed to me that the product had now been dispatched. I requested a tracking number, but, again, this email was not responded to (and i never got a tracking number). This was obviously frustrating, but my product did eventually turn up (albeit almost 3 weeks after my original order) and was of a decent quality. The lack of communication on behalf of PowerExpert regarding this issue leads me to give a lower rating - though they have since assured me that they are working on this.

Anon´s profile

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Anon
Reviewer
Male, 1983
London, United Kingdom

About

Consumer who is angry about the disgraceful, unfair and dishonest way consumers are treated by companies in Britain today. There needs to be enhanced regulations concerning these rogue businesses and increased consumer protection. Very sad that the companies in question show no concern whatsoever towards consumer satisfaction or, indeed, the emotional distress they cause their customers due to their selfish and immoral attitudes.