i have been banking with smile.co.uk for several years.
i find their website very user-friendly, although sometimes the design does not follow industry design standards (colors, contrast, font size so that everybody can see everything easily).
the services provided on the website are fast and excellent; there is good info about smile's procedures.
i am less satisfied with postal services. for example when i pay a cheque into my account i have to deposit that at the post office and it takes forever to be credited to my account.
moreover any request for a transaction that is less routine (international payment etc...) is dealt with very slowly.
all in all, great for everyday banking.
i have a love-hate relationship with damart: their goods are excellent quality but the service is really bad. in spite of myself, i keep shopping online with them although i know i will have problems with delivery.
goods are late or get lost; damart doesn't tell you whether items are in stock or not (or the info is wrong); they don't send a message to tell you that goods or dispatched or when you can expect them. in brief, you order and then you wait... one week, two weeks, three weeks, four weeks... and the goods might suddenly appear.
the call centre cannot answer any questions about delivery.
so unfortunately damart really does not meet standards online shoppers expect: tracking, fast delivery, accurate stock info.
but damart sells good stuff! if only they could update their website and improve their distribution!!!
i have often bought goods online from land's end.
i have no complaints whatsoever. the goods are always as described; the prices are fair; the quality is excellent. the garments are not high fashion but they are very useful wardrobe essentials especially for outdoor life.
returns and refunds are handled very well.
i can wholeheartedly recommend land's end.
i have bought many items from this store over the past few years: cameras, lenses, filters, bags, accessories...
the service is always fantastic; delivery is fast; any phone query is answered promptly. if an item is not in stock, the company phones me and lets me know when it will be available.
i have also traded in goods and found the company to be fair and fast in its price offer.
the range on offer is very comprehensive and the goods are of superb quality.
in short, the best online supplier of photographic goods in my opinion!
i ordered dog boots and dog blankets for over £65.
i received a message to say the boots were not in stock; however, they were debited from my account and in spite of a promise to refund, they were never refunded.
i returned the dog blankets as the sizes were wrong. however, i have never received a refund for my returns, sent by royal mail recorded delivery.
the website does not give a phone number or email address for the company. it can only be contacted by its own contact form. in short, they make themselves rather unreachable.
i agree with the other reviewer that the website looks very professional but the actual service does not back this up.
i have contacted them again to ask for my money back.
if i do not get a refund, i will contact trading standards about this company.
although the homepage advertises free next day delivery, i was charged £15.95 because outside of main cities. tracking of parcel didn't work. after seven days, order still not arrived. was promised twice that" it would be tomorrow" so i stayed home for two days in vain.
sent 4 or 5 emails; only some were answered, on average after three days. the parcel still has not arrived. it was a very expensive camera and lens.
staff on the phone could never help me, had to look it up. some phoned back, some didn't. overall, extremely unsatisfactory service. i wish i had not ordered from jessops! i paid, i have no camera and nobody takes any notice!!!don't make the same mistake as me!
i can't praise this supplier enough. webtogs doesn't charge for delivery -not even to the remote areas of Scotland - and they never make a fuss about returns and refunds. they also keep the customer very well informed via email: confirmation of order, despatch, receipt of returns. i keep returning to them again and again for their excellent service. they also have quite a good variety of outdoor and travel goods.
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