JC´s profile

Reviews (1)

Zooscape

Horrible Company & NO Customer Service

What a horrible company, we placed our order on Dec 1st, waited weeks, and still have not received anything as of Dec 22nd... It took over 20 calls to get a live body on the phone after days of calling and getting voice mail.

We emailed the CEO "Cary James Heather" and NEVER received a response. We have had to dispute this transaction with our bank as a result of the lack of customer service. I begin to wonder if this is really a company or just a front!! Horrible customer service, we will NEVER order from them again...

Below is just one of the emails we sent them: (We never received a response to any of our emails requesting updates on our order)

I have yet to receive this shipment even after you stated you shipped it priority mail after waiting weeks for the order to get partially processed.

I will be placing a stop payment on this transaction as soon as I finish writing this email. If/when I do receive this order, I will be promptly returning the merchandise without opening the package. I request you issue me a refund within the next 24 hours. DO NOT ship the Chamomile as stated below.

I will also be placing reviews online informing others of my experience.

Please confirm you received this email (your prompt response, or lack of, will be proof of how you value your customers experience.)

JC´s profile

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JC
Reviewer
Male, 1983
Austin, United States

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