I buy clothes from them online a few times a year- they have free returns and they always have prompt delivery. I once rang customer service because I had accidentally put the wrong delivery address in and they were very helpful and i didt have to wait for ages to speak to somebody either. I cant fault them atall!
I ordered a phone and yodel were meant to deliver the next day. It didnt turn up despite the online parcel tracking saying it was out for delivery that morning.(the depot is 20 miles from my house so it clearly wasnt) We rang yodel and they tried to track it but they just said its out for delivery blah blah blah and gave me the drivers number but neither me or yodel could get hold of the driver!
The next day we rang them and they told us it would be there within the day because it wasnt back at their depot. It didnt turn up-
we rang the next day and asked them to get it back to the depot and we will collect it ourselves ... yodel told us they would ring us back to see if this was possible and they didnt , so we rang back and they told us they will tell the driver it must be delivered today but i said i want it back at the depot and they said they would ring us back ! Later that evening they rang and told us that our parcel had been handed from one courier to another to bring it back to the depot and they will ring us back when its in! They never rang back , so I rang them again - and they left me on hold for 35 mins (costing 10p a min) before calling my husbands mobile while i was still on hold and said THEY HAVE NO IDEA WHERE IT IS !!!!!!! The fact that they had lost it was no suprise to me , i kind of figured! My husbands currently on the phone with carphone warehouse trying to resolve all this mess, they tried to contact yodel but they couldnt get in touch with the depot !!!!! Now we are picking up a phone from our local store tomorrow because the carphone warehouse were not atall suprised ! I googled yodel reviews and i wish i had read them before ordering - they are all bad ! I strongly advise against using them !!!
Lee Longstaff found this review useful
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