Five days chasing my parcel, (they have this at the depot in Bristol) with their supervisor)? and they cannot seem to acknowledge/action the requests given to them by their Customer Service Dept (who has tried to be very helpful) to reschedule delivery of my item after three attempts. The depot must be very thick or dyslexic or do not care or even give a dam. Endless calls chasing (being put on hold for more than twenty minute at a time before getting through to CS dept). Each time I called to arrange re-delivery, promises were made, Guarantee's were given and assurances that the item would be delivered next day. This has not been the case. IT'S A FACT, THAT THEY ARE TRULY USLESS.
Before you buy online, find out which carriers the Company uses. Fedex are amazing. They are very professional and give you good, quick service and 95% of drivers are very pleasant. I should know, my company uses them and I receive hundreds of fantastic feedback from regular customers.
Do not order from this company.
I ordered some ink cartridges/paper for my Canon Selphy printer weeks ago. They took immediate payment, delivery was fine, but then they sent me the wrong goods. I have sent numerous emails, they responded once requesting they needed more details and I have not heard anything since. I am going to allow them another forty eight hours for them to respond to me before contacting my bank and seek further advise.
My advise would be, if you do not want this to happen to you, then I strongly advise you to use a well known supplier, even if you have to pay a little extra.
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