There should be a rating less than one star because this company would get it. We ordered a server with the understanding it was new. We received it and it was used. Their rep said it was "New Pull" which means it's in new-like condition. It goes through a "certificaition program" to ensure new quality. The server we received was dented and parts were bent, just to name a couple of non-new charachteristics. The rep was not helpful or polite. I told him they should change the "new pull" to used parts and call it what it is...used parts. Nowhere on their site does it explain the definition of new pull. And if you are unsatisfied and want to return your item, they charge you 30% of your purchase price to restock it and you have to pay for return shipping. Totally unacceptable practices by this company.
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