Allison´s profile

Reviews (1)

UK Sport Imports

No Xmas present for my Children

I ordered this on 28 November next day delivery. It was delivered on 8th December when I was on holiday and sent back to the delivery office. When I returned from holiday on 20th December I rang the delivery office who said they'd sent it back to Sport Imports. I rang them every day and they said not to worry they'd get it to me for Xmas. One day I spent 3 hours trying to get through and ended up in tears and they said they'd ring me back with an update. At midday on 22 December they contacted me saying the item was lost and they'd give me a refund. It is too late to get one anywhere and it was my twins main gift so they will be really disappointed. The manager used the excuse that they delivered it but it was 8 days after they were supposed to. If they'd have told me on 20th that they couldn't supply it I could have bought one somewhere else. I am gutted but not as upset as my children will be on Xmas day.

Allison´s profile

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United States