I ordered a Stihl chainsaw from these people for collection. When I rang the company to check what time I could collect it, I was advised that "available" on the web site means that World Of Power can order it from their supplier, delivery 4 -6 days.
World of Power replied to me, responding to this complaint. They understood that it was misleading and are going to clarify the wording. They also offered me financial compensation against future purchases for being inconvenienced.
The saw arrived on the promised date. So,very good service overall.
I ordered a watch on a Thursday afternoon. I received an email on Friday morning confirming that it was in transit from the dealer in Switzerland. I received another email on Monday saying that it had arrived, had been inspected and was on its way to me. It was delivered Tuesday morning. Exceptional customer service.
I also saved nearly £500 vs the high street in the process.
How good is that?
Ordered a a boot mat on 10th November 2011. Still waiting for delivery on 23rd December 2011 despite 10 (ten) phone calls to the company. A different story every time and not one promise kept. I am starting to wonder seriously if this is a scam.
Update, it is now 16 January but still no boot mat. Colin at Mrcarmats promised me a refund and claims that it went through at one minute past ten on 4th January. Of course it has not arrived. Telephone call count now at 15.
Avoid this company all they do is take your money.
Refund finally received at the end of January, so not a scam but seriously bad service.
Ben Paterson found this review useful
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