Madfun

B.C.E 6ft folding Snooker Table

Having not been able to get hold of the very same 6' BCE snooker table from Argos which would have saved me over £100 i ordered one from madfun. Madfun were very prompt and dealt with my order well however when the product was delivered (which was four days early, great, lucky i was home) The delivery man ask for a hand as he was on his own. Well the back off his van looked like he had been rally driving, boxes thrown all over the place. I moaned to the driver about the the condition of the box and had i quick look at the snooker table through the damaged part of the box and all looked ok. Delivery driver said any issues to be reported to Madfun in 48 hours. I was on the phone to Madfun in 10 minutes ! The table looked like it had been dropped as the corner near the pocket had a crack through it. I was told to e-mail Madfun with the problem and after explaining the issue and having to send photos of damage i was told they would sort it out. Had a phone call from BCE themselve and they said they would pick up and drop off a new table in a weeks time. (this would be the wednesday before christmas) . Snooker table deliverded on time and box in good condition all must be ok,, Not.. as this is a present for my kids i decided to assemble it. Mmmmm not very good qualiity. M.D.F covered with a wood look sticky back plastic. On assembly i found no 2" wood screws with no time to moan and get some sent i purchased some from a hardware store. A few scratches that are visable and a snapped frame under the table that is not visable. This is a structural part to the table!



So all in all Madfun i can't moan at.

B.C.E Folding snooker table poor quality and parts missing. Wouidn't recommend

Delivery company on time and polite but this table weighs 57kg so you will have to help driver carry it. (not to sure about their driving abilities)

07 February 2012

Reply from Madfun

Thanks for your comments. We do have delivery issues with a small percentage of our larger games tables. This year was in fact quite good and the damage rate was about as low as 3%, but we do send out hundreds of tables though so apologies that your delivery suffered. We do resolve any issues with tables that have any delivery damage, usually within 3-4 days. I hope the table is being enjoyed ?