helen dunster´s profile

Reviews (9)

Moneysavingexpert

Excellent advice!

Excellent advise by moneysaving experts and customers of the website, will continue to use for the near futire on all our lifestyle purchases etc

Thank you very much for helping our household run more smoothly and efficiently!

Boots

Super fast and reliable delivery for xmas!

All gifts delivered on time, thank you very much Boots!

Gear4music.com

Outstanding delivery service, super fast!!!!

Two violins bought 21st Dec 2011 at 11.30pm, delivered 22nd Dec 2011....outstanding delivery service!! Two lovely xmas gifts for my children!

Amazon

Super fast delivery

Uber fast delivery service so all presents have been delivered on time for xmas. No santa mistakes this xmas for my children and family! Thanks you Amazon and co sellers!!!

Tesco

Super fast delivery!

Very happy children this xmas since all has been delivered on time....no santa mistakes! Thank you Tesco!!!

John Lewis

Excellent online customer service, and fast, reliable delivery!

Excellent online customer service and fast, reliable delivery. No disappointed children this christmas as a result of John Lewis, which is not what can be said form pixmania.com!!

Google

Product comparison for shopping

Excellent product comparison, but sometimes the prices published by google do not match up to what is on the actual websites. It won't stop me from continuously using theie website for the above purpose.

Laskys

Competitive prices and reasonable customer service.

Low prices, but messed up order however customer service was reasonable and order resolved quickly.

Pixmania

Poor customer service; unreliable & expensive delivery costs; incomplete order; poor response to after service queries consequenting form this

I bought 3 main xmas gifts for my 3 sons (4y, 5y & 7y old) and paid £52.60 for 24-48 hour express delivery on 20th Dec 2011. Only 2 of the 3 items has arrived on 23rd Dec 2011, a whole day after the express delivery I paid for. £52.80 is an awful lot of money for a fast delivery service that does NOT work.

Pixmania has stated that they have dispatched all 3 items to UPS. UPS advises that they only have only collected 2 items from the Pixmania warehouse, this only illsutrates extremely poor Pixmania warehouse management.

I have received nothing but EXTREMELY POOR CUSTOMER SERVICE from Pixmania this whole week with dealing with them, and I'm stil without the razor trike for my 5 year old son and without a refund.

My 5y old son will now be without his main xmas gift, whilst having to watch his other 2 brothers opening their main xmas gifts.

I will NOT be using Pixmania.com again & do NOT recommend to anyone else. The only good thing they provide is low prices, but when you factor in the extortionate delivery costs that are rendered useless it is NOT worth shopping with them at all! AVOID!!! Look for competetive prices elsewhere, there are plenty of other very good online stores that provide A1 customer service and much lower delivery costs and are infinitely more reliable!!!

Neil Rigby found this review useful

26 December 2011

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am sorry that you have not received your razor trike and ask that you please contact me immediately so that I may investigate why.
If you have received a tracking number for the third parcel, it would have been dispatched and will be with UPS. If they have lost the parcel, we will need to open an investigation.
The other possible explanation is that the third item was dispatched from a different warehouse and there for would not be following the same route as the others.
As I wrote on your reviews on Friday, I urge you to contact me on rachel@pixmania.com so that I may review your file and investigate so I may contact you with a more informed answer.
Kind regards,
Rachel
Pixmania Mediator

helen dunster´s profile

profile image of helen dunster
helen dunster
Reviewer
1979
Dorset, United Kingdom

About

Very busy mum of 4 boys aged 10m-7yrs old. Genetics gratuate working in pharma industry full time. I have very limited freetime, and when I do I devote it to my boys and their busy lifestyles. Time is a premium, and reliable online shopping is essential for our household.