tom´s profile
Reviews (2)
www.plumbworld.co.uk
Delayed delivery, failed delivery twice and missing item
Very poor service from Plumbworld - I waited in for a day, it didn't arrive and no contact was made. I tried to phone the delivery company (Yodel) but their phone lines didn't work. Yodel eventually phoned me to say they would deliver 2 days later. I waited at home again (took time off work) and again no delivery. Couldn't phone them and they failed to contact me.
After this frustrating experience I tried with little success in emailing plumbworld several times (they have no phone number). They did little to help for a full week - all this time my builder was waiting for the bathroom pieces to install. Yodel were no help either and lied to me that they would get someone to phone me back on my twice failed delivery. I was getting more and more frustrated...
Eventually Plumbworld sent out a second delivery with my stuff via a different delivery partner, seems that the first set had got lost by Yodel. This did arrive! Although a part of my order was missing and I've got to wait 25 days for delivery since the date I arranged for it to be delivered.
I am very disappointed in Plumbworld and their delivery partner Yodel - if it works, then great. But if you have any problems you are in a world of pain. Next time I will purchase items from a different supplier. They did refund me my delivery charge, but that is the least they could do under the circumstances.
Oakfurnitureland
Great service great price great product
Items arrived when expected. Fast and efficient. Good quality products and was as expected.c recommended
tom´s profile
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