I reviewed a coat on debenhams website recently. My review was of a recent purchase. i did not offer praise for the quality or value from money of the coat and i received an email informing me my review was not accepted. the coat cost something like £60 in a sale. Within two wears the pocket linings had big holes in them! I would have expected better of a £10 jacket off a market stall. in an ideal world I would have returned the coat, but work and life rush you along and I did not get the coat back to the store. i was surprised that debenhams simply rejected my factual review of their poor quality coat outright. To reject it they must have read it. no apology or interest in the poor quality item i had from them.. this got me thinking about debenhams generally. They take custom for granted is my overall impression.
the website allows you to book straight in to a calender, and the date and time you select is detailed on your booking. this is misleading in the case of the booking I made because the actual company could not offer me the date and time. and refund takes 10 days. so for my requirements, this was a case of paying £25 out, and now waiting 10 days to receive the £25 back to my account. bit of a bore.
Lucy O found this review useful
fuss and bother every step of the way. please ignore the fact that they fill their website with positive reviews from happy customers. their courier service has failed to deliver so far, and i do not hold out a lot of hope.
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