Undercutter

Awful

Never in my life have I dealt with such a bunch of cowboys. They are unable to repair anything. Never answer the phone and never reply to emails. My Zen has been "repaired" 4 times now and is still broken. They are now refusing to give me a refund. Utter shambles. How this company is still in business is beyond me. Avoid at all costs. You goods will not be repaired, nor will they offer you any sort of basic service let alone a good one. I repeat, avoid at all costs

01 January 2012

Reply from www.undercutter.co.uk

We had this in for repair a few times, however there were multiple problems with this unit and there were different symptoms each time it came into us which were not related to the first repair. It is unfortunate that the customers frustration with their Zen breaking down a few times was blamed on our service, as we take pride in what we offer.