Margaret´s profile

Reviews (3)

Gear Zone

Shoes not as pictured but delivery was very quick.

Pleased with delivery time and communication. Less pleased with shoes not being the same as those in the picture on the website.
According to T's&C's the company reserves the right to change item specifications without warning...

25 June 2013

Reply from Gear-zone.co.uk

Hi Margaret,

Many thanks for your order, and for taking the time to review us. We're glad the delivery was fast and the communications good!

I am sorry to hear that the shoes weren't as pictured, we do try and keep everything up to date, but with approximately 4,000 products (not including colours) online, the odd one does get missed, even more so in this case because they were a clearance model and the last pair left. I can only offer my sincerest apologies.

With regards to the T&Cs; we have to write that to cover ourselves, mainly because all our suppliers have a similar clause, and they don't always inform us when they change the specifications or design slightly.

We don't recall seeing an email or call from you about this, but provided the shoes are in new and unused condition, then we're more than happy to arrange a collection and refund you.

As an aside, we do also provide a 'No Quibbles Guarantee' for 30 days, and of course, you're protected by the Distance Selling Regulations etc., so up until the item has been used, there's always the option to return.

Kind regards, and apologies for any disappointment,

David

Wool Overs Ltd

Spot on Company, shame about the label

Lovely jumpers, nice and long. Excellent service BUT why oh why do you stab your wonderful fine knit wear with nasty plastic tags? One of my tunics has a little hole in it where the tag went through:(

Safercigs Ltd

Spot on

Good value, great products with free postage as well. High profile vendor who is also a really nice bloke.
Merry Christmas Daz!

Margaret´s profile

profile image of Margaret
Margaret
Reviewer
Female, 1961
Carlisle, United Kingdom

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