I placed an order today and was told via the order status feature that my order had been sent to the restaurant.
Shortly after this I received a phone call telling me Just-Eat had been unable to contact the restaurant and my order had been cancelled without my prior consent. I find it unacceptable that a decision regarding my order had been made on my behalf. If asked, it would have become clear that I would have been happy to wait longer, as I rather enjoy the food served by this particular restaurant.
I was then informed that I would be issued with a refund which would clear into my account within 24 hours. When I asked why money had even been debited from my account when the restaurant had not yet accepted my order I was told that Just-Eat places a reserve on funds, which cannot be released back into my available balance for up to 24 hours. I am incredibly annoyed that my money is now unavailable to me and I feel that this reserve on funds should only be placed once an order has been accepted by the restaurant.
In addition to this, the man I spoke to kept talking over me when I was voicing my dissatisfaction with the service - I would like to point out that I was not shouting or raising my voice - and I had to hang up as he would not let me finish a single sentence.
I will be placing future orders directly with the restaurant as to avoid Just-Eat gaining any commission from my custom.
I had ordered several times before without any issues, but after discovering that Just-Eat will cancel your order without bothering to ask you first, and they place a reserve on your money without knowing whether the restaurant will accept your order I will be cutting out the middle-man.
Kris McCulloch found this review useful
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