Jack´s profile

Reviews (3)


Delivery service was absolutely appalling

Yodel made a complete mess of the delivery. They didn't deliver on the saturday because they'd decided my address as a business address (?!) and they don't deliver to those. Of course, they didn't bother to tell me. TPW were very helpful in rectifying the situation but didn't offer me any compensation even though I had to get it the next Saturday. TPW as a company are great but they have to find another way to deliver because Yodel are an absolute joke.

19 November 2013

Reply from theproteinworks.com

Hi Jack,

Disappointed your experience with Yodel wasn't the best. We recommend you choose one of our alternative couriers next time. We did everything we could to help get this sorted for you as you once we were aware.



Poor service

Apparently baracuta provide free returns. When I went to return my products with the address label they provided, the post office said I had to pay for it. I don't know if this was the incorrect label or what but one way or another I had to pay for it.

I emailed baracuta over a week ago about this (ref: 2037499) and have received NO REPLY. I understand that things can go wrong, it's how companies react that matters. The fact that they haven't even replied is downright rude. I wouldn't recommend them to anyone.

Baracuta, if you are reading this, can you please reply to my email. Thank you.


Appalling delivery and customer service.

I ordered for next day delivery and (not for the first time) the delivery wasn't made. I ordered on Sunday evening expecting it on Tuesday and when I rang the delivery company (yodel) Tuesday afternoon they said that they only received the package from myprotein at 3:19am on TUESDAY! As a result, myprotein had missed the yodel cut off for Tuesday delivery. And I had placed my delivery on SUNDAY!

Did myprotein check to see if they had missed their delivery? No, of course not. So I contacted myprotein with the complaint on Tuesday (MHN-106104). Did I hear back from them (5 days later now)? No, of course not, because they've got their money. I had to ring yodel and reorganise delivery again. I would not recommend this company. They can't control their deliveries, which is one thing. But the really bad thing is that they don't reply to complaints. I judge a company more by how they rectify mistakes than the mistakes they make. Myprotein are terrible on both counts.

Jack´s profile

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United States