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Reviews (2)

Jessops

poor repair service

Very disappointed in their repair service. On March 26th I sent a fairly new Canon camcorder in for investigation/repair under manufacturers warranty. I asked the store to mark it as urgent as my son needs it for a A level project. Instead of sending direct to Cannon they sent it to Thomas Cameras in the Midlands somewhere who they use as Cannon approved repairers. They had it for a week and then sent in by pack mule to Cannon Elstree. Desperate to get it back I phone the local store but they had no information at all, I called Cannon but they said they couldn't talk to me as Jessops were their customers (excuse me but I bought the camera from Canon and it's under warranty). I called Jessops HQ and all they could tell me was that Cannon had the camera and a technician would look at it "tomorrow" (Thursday 11 April). It's now Saturday and as still no one has told me anything about the status of the repair I called the Jessops Bristol and they couldn't tell me anything further, still no information on the problem, the solution, the cost if any, or any ETA. I'm afraid I'm not impressed at all by Jessops and Canon don't seem much better.

Goodprint

good but delivery a bit slow

quality good but a bit disappointed by the std delivery time

13 January 2012

Reply from Goodprint

Andrew,

I'm sorry to hear that delivery of your goods was slow. We despatched them within 3 working days via Royal Mail First Class Post. The goods were ordered over the Christmas period so may have taken a little longer than usual to arrive due to the Christmas rush at Royal Mail.

Cadplan Architecture´s profile

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Cadplan Architecture
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Male, 1970
Bristol, United Kingdom

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