they're ok, but I enquired about 'anytime upgrade' and was sent an email saying I was able to have it, but ring the phoneline to sort.... rang phone line...they said I wasn't entitled... someone, somewhere isn't very familiar with their products and services! Very disappointing
Good website, but sales people in their shops are really bad and rude. Very unhelpful. I shopped with them for years, putting up with the awful staff until I found the same products with other people at half the price
actually wonderful! Ordered a star for a friend who got it on time, a month later they delivered another, 2 months later another, 4 months later another until she had 5 stars!!!!!!
They'd not charged me, and when I told them they apologised and told me to throw away the extra ones.. not that she did.
Next time I'm ordering a ferrari!
these people are simply geniuses! My daughter had lots of bears, but never one she specifically loved... She got one from here and because of the process where she made him, she never leaves anywhere without him!!!!! It's amazing... he's now off to get a girlfriend after xmas, is getting married in March, will have a baby on her birthday and the life of this bear goes on! Not to mention his furniture!!!!!
I did ALL christmas shopping online this year... two of my main stores I shop with use these people... In total I placed 13 orders, and only 5 came on time!!!! Worst was a week late, and only just arrived the last day before xmas! Pain in the backside
It's a great concept..but, a few years ago they offered really good discounts on rooms. Which is why they set up and their whole marketing campaign. Now they don't really offer any discount. I use it to search hotels in the area... I have found better discounts on other sites... It also has limited hotels and b&b's...considering i tried to register my BandB and they said I was out of their limit, even though the place down the road is on the site only 3 miles away! They should accept everyone and go back to offering discounted rooms.
I love the concept of this website... although when I in put my postcode it comes up with 4 takeaways that will deliver, when I tried to place an order they rejected it saying I was too far away... Need more people to sign up to give a better variety and quality of outlets.
Substituted an alcoholic beverage for one of a lesser quality, which if I'd of bought elsewhere would have been £8 cheaper... told me I could take it back to the store, which considering i was having a party and the order turned up 1 hour before was totally un realistic. Offered no compensation, said he would inform the store and that was it! Never ordering from them again
shipping can be delayed... which is frustrating. CS don't know a great deal. Pestered me for 96p when I'd set up direct debit which they accidentally cancelled - damaging my credit score! Said they would give me £20 as compensation, and didn't! Not impressed...
Bought a video camera, it was faulty. They said send back and order a new one. Sent back, ordered a new one. They sent old one back repaired. Then end up with two cameras! 2nd camera failed, exactly the same problem as the first..... they said to order a new one again and send back....repaired 1st camera then failed again.... same problem... sent both back, bought another completely different camera.... They then sent both faulty cameras back, unfixed and said I'd left a wire out of each one, they refused to repair them again and refused to give me my money back...both were under 2 months old!!!.... Now stuck with 2 faulty cameras worth a few hundred pounds!!! Great eh!
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