I ordered two turntables to be shipped internationally. The payment was accept and approved immediately. A few days later the Audio Affair manager unilaterally decided to cancel the order for reasons that remain unclear and without bothering to contact me. So I was forced to call internationally to follow up the problem. I was informed that they were not going to reinstate the order until they had copies of passports, utility bills and other personal information - I ended the conversation there. Called my bank who informed me that Audio Affair was talking absolute rubbish and there was no problems with the payment and that I would be better referring the matter to police than to provide the information they were requesting.
I decided to call audioaffair back with my banks opinion to make an official complaint and request an immediate refund. My call was taken by Penny and through her brilliance as salesperson managed to save my opinion of audioaffair and the sale. She approved the payment and went far beyond my expectations to secure two turntables from the supplier as they had sold out during the course of the problems. I really do thank her and appreciate her efforts.
The products and prices are good, the service can be atrocious. My suggestion is to bypass the website and call Penny directly, if I had done so it would have been a 5 star review.
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