I've used direct tv on a number of occasions, always collecting from the showroom, without a problem. Until now! Bought a Panasonic tv as a Christmas gift for my partner, unfortunately I bought the wrong colour (she wanted white) Returned the tv hoping to exchange but was told by sales that they were unable to source one, i therefore asked for a refund. I was told that there would be a 15% charge of the total price amounting to approx.£55 as I'd broken their golden rule of opening the box! I declined this generous offer. Yes folks removing a strip of sellotape when opening a Christmas present can seriously damage your wallet. Direct tv's customer services manager stated that because the box was opened, they can no longer sell the goods on as new (not that she had the courtesy to speak to me directly, one of her rather arrogant minions acted as go between) The fact that at point of purchase the salesman insisted on opening the box to check the contents, which by their logic rendered the tv a second hand item, seems to have escaped them. I would suggest that the anonymous customer service manager has her job title changed omitting the words customer,service and manager. She has managed at a stroke to alienate a customer, who has been running their own business for thirty years, based on quality and customer satisfaction, something I doubt very much direct tv's will achieve. Judging by the other complaints on this forum, it would appear that I've escaped lightly, at least I have something to show for my cash, even though it's not what i wanted. In summary Mr Direct tv you've managed, to lose all future revenue from ourselves, all for the lack of a bit of goodwill. Never again!
Richard De Vere found this review useful
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