Sonja Bass´ profile

Reviews (3)

Never answered my enquiry.

I had 3 issues when I placed an order online and listed them on the 'contact us ' firm on the website.

My issues included ordering a right splint but getting left show up on the invoice (after I'd paid), the delivery address being listed as my home address although I had changed that and the phone number on the contact page when I tried in a panic to correct these issues before delivery kept putting me through to virgin cruises.

I still haven't had a response to my online enquiry and due to the delivery company not bothering to ring the doorbell and just putting a card through the door I still haven't received my goods.

21 October 2013

Reply from Physioroom

Hello Sonja,

I am sorry to read your review.

I have looked into this and can see my colleague was in contact with you last week to resolve the matter.

I apologise for any inconvenience caused, any further problems please let me know.

Kind regards,


The Physio Room Team

BMB Hatchbag

So easy to order and fit even a girl can do it!

Great selection of colours (it's important for girls) and the website/ordering process was very straight forward.

Fitting it was dead simple and best of all it looks great and dog hair no longer triggers an anxiety attack.

If I was a super picky person I would recommend slightly more delivery comms as I had a notification it had been dispatched but no delivery estimate so ended up having to pick it up from the depot. Wouldn't stop me from ordering again though.

27 September 2013

Reply from

Hi Sonja

Thank you for the order for the Audi Q3 HatchBag. I will add "Beats Anxiety Attacks" to the list of benefits to having a HatchBag!!

We do try to give as much information as we can on the website pre-order, we also update the front page of the site on a daily basis to advise on current manufacture lead-times. The link that we send on dispatch takes you to the FedEx Website for Tracking.

We do constantly review our procedures so that we can make improvements where needed - delivery information is on the agenda....

Your feedback is really appreciated - Thank You


Possibly the most under-rated purchase I've made in a while.

I bought the bean bag online as a stop gap as I had a new sofa on order but friends coming to stay over Christmas and needed extra seating. With hindsight I would seriously consider just investing in more beanbags and not bothering with a sofa. Not only did it arrive within a few days, compared with 8-10 weeks for the sofa, but it was also a hilariously game of precision getting all the beans in the bag (we failed). As for comfort it is surprisingly comfortable, adaptable and practical (the melted chocolate wiped clean). I can't recommend it highly enough.

Sonja Bass´ profile

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Sonja Bass
United Kingdom