Matt Jones´ profile
Reviews (2)
Swisstool
Non-existant customer Service for product returns
I placed an order with this company in late September and received the product promptly. For reasons that are not really relevant I wanted to return the knife for a refund or exchange to an alternate model. This is where the issues began. I was unable to follow their returns policy or even view it as this page of the website was, and still is, unavailable. I therefore packaged the product back up and wrote a letter explaining the reasons for return, order reference, address etc. and attached this to the parcel. This was on the 10th of October - and I am still awaiting a refund or alternative product. I have used their contact page on three occasions with no reply at all. Having read the other reviews I will try the provided mobile number (thanks) but on the basis of the above would not recommend this company.
Matt Jones´ profile
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