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Shockingly Bad

I ordered a Christmas present on 11th December through a voucher site which still hasn't arrived. Have now sent 3 emails to the company without any acknowledgement. Phone lines shut at 1pm(?!) and when you actually get to being first in the queue, it then says there is nobody to take your call and asks you to leave a message BUT YOU CAN'T EVEN DO THAT AS THEIR MAILBOX IS FULL.
Shocking customer service, even at this time of year (when I do realise there is a delay in deliveries...).

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Female, 1986
Peebles, United Kingdom