Tim´s profile

Reviews (1)

SVP LTD

Poor Service from SVP and a real pain to get the item Delivered.

I ordered a hard drive paid for next day delivery
The Hard drive was delivered the next day but faulty came in clear plastic container,in a jiffy bag inside a box with no other pacling and room to move about.
No phone number to contact like you use to, so in the end I got them to phone me, My order was still showing picking.
I contacted them the following Monday about my delivery of a replacement HD.
This was there reply
I confirm that we have received your faulty item.
I have arranged a replacement to be despatched today.
You should receive it shortly.
Regards,
Kamil Krawczyk

It did not arrive the next day I contacted them again

Thank you for your message.
I have received a tracking number for your replacement item -xxxxxxx.
Arrangements were made yesterday but the item will be despatched today.
You should receive by tomorrow.
Regards,
Kamil Krawczyk

I told them I paid for next day delivery and it was'nt my fault it the first drive was faulty
I would like a refund I dont want the drive
this was there reply

We are sorry that you have not received the hard drive today.
We are using the third party company to ship the goods and they had probably a good reason why it was not despatched yesteday.
Once again we are sorry for your inconvenience.
Regards,
Kamil Krawczyk

Again I ask for a refund I dont want it now I will go to a shop if I have problems I can get it sorted the same day.

The item is already on its way. I am unable to stop it at this point.
You should receive the replacement by tomorrow.
Regards,
Kamil Krawczy


SVP have got bigger but not better, they dont care no more and you cant leave any reviews on there site now I wonder why.
This will be the last order they get from Us.

Tim´s profile

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Tim
Reviewer
Male, 1966
United Kingdom

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