Ordered an i7 PC primarily for gaming for my son's xmas present at the end of November, allowing the 13 days published delivery wait, all OK. Got regular e-mail notifictions of the status of my order which was great. Finally took receipt of the machine on Friday Dec 16th. Unpacked the PC, connected it all up and powered up. All was well, Windows install was validated, internet connectivity, monitor, speakers everything OK, then powered down. Came back to the machine on Sunday Dec 18th and it would not power up, no fans nothing, just a green flashing LED on the MB.
Spoke with Arbico on Monday Dec 17th and their helpful technical guy gave me a few things to try like ensuring the memory was securely mounted, power connectors were sound etc. Tried everything but to no avail. As this is a Xmas I'm now starting to get worried as by Tuesday morning after another chat with the tech guy, there's little else I can do but return the machine back to base. By Tuesday evening the machine is packed up and had been collected by the courier.
Under normal circumstances, Arbico fix the machine and re-send but as this was for Xmas, they very generously offered to send out a brand new machine at the same time I despatched the faulty one. Received one brand new machine on Wed Dec 21st!
I have to say that I was more than impressed with the way in which they handled this issue. We all accept that things can go wrong but it's the way in which they are handled is the measure of how good the company is and I would have no hesitation in recommending Arbico to anyone who wants a good product backed up by excellent customer service.
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