Ordered an item 2 weeks before Christmas as it stated "delivery within 3 days". Just a few days before Christmas it hadn't arrived, so endless emails to them asking where it was were met with a "it will be dispatched on the 21st December" response. At about 11pm on the 21st they sent an email to "inform me that my item is out of stock" - despite me sending 6 emails to them to confirm it was ordered and on its way! Thankfully I was able to quickly order from CarbonFusion.co.uk and they shipped the item straight away and received it the next day. I will NEVER use TheHut.co.uk again and would recommend you avoid it like the plague. Very poor customer service and don't believe the website when it says the item is in stock! Absolutely disgusted with the level of service that I received!
Had never used Carbon Fusion before, but after TheHut.co.uk emailed just 3 days before Christmas to let me know the item I'd been waiting on for the last 2 weeks was out of stock and bad luck I wasn't getting it. I checked the availability on the Carbon Fusion website and emailed to confirm they had it and could they get it to me before Christmas. Quick email response (took no longer than 10 minutes) to confirm they did have the item and they would do their best to have it to me in time. Well Carbon Fusion saved Christmas as they shipped it on the Thursday and I had it on the Friday! Excellent service and amazingly superfast delivery (even at a time when everyone else was having issues with dispatching stock). Would thoroughly recommend and will most definately use them again!
STEPHEN ANDERSON found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.