Colin Cooper´s profile

Reviews (3)

Expansys.com

NEVER use this company.

I had the misfortune to order form this company on Friday 2nd August, paying them almost £500 for an HTC One phone with an extra £5 for guaranteed next day delivery. Today, Tuesday 6th August it has not been despatched and despite two emails and several calls I am no further forward in getting either a phone despatched or my money back or even an explanation. It seems to me that they are deliberately delaying letting me know that they cannot supply the phone until it is too late for me to cancel the order. I am particularly angry at two things, firstly that they are STILL showing more than 100 of these phones in stock when they clearly aren't, and secondly that they give the impression that they actually HAVE the items in stock when in reality they use third party drop shippers. In my opinion this makes the company as bad as any scammer on eBay and I will never use them again. Unfortunately, Trustpilot do not let me give zero stars so I have reluctantly given one star. My advice, do NOT give this shambles of a company any of your money. They are not fit to run a business and they obviously couldn't care less about their customers or the distance selling regulations.

Idris Abu found this review useful

14 August 2013

Reply from Expansys

Dear Mr Cooper,

Thank you for your feedback. Clearly this has been a frustrating experience for you; one that we do not treat lightly. Please accept my sincere apologies for the shipping delay and delayed communication. To provide our customers with their products swiftly, on occasion we fulfill orders directly from a supplier or manufacturer.

It appears when your order went through this process it was not fulfilled in the usual speedy time-frame and the feedback that results in our customers being alerted was not provided. I have discussed the cause and have adjusted our process to limit the possibility of this reoccurring. I have processed your refund onto your card; I expect you should see this within 24-48 hours.

Thank you for providing us with feedback.

Kind Regards,


Expansys

cdkeys.com

Quick, easy to use and safe.

Having used other sites that promise instant delivery but in reality take up to 12 hours, I was very impressed with the service from cdkeys.com. The site is easy to use, and the code was delivered instantly after the various security measures had been completed. Impressive service, and I will definitely use them again.

Soccerbox

Great service

Soccerbox sent me an instant email confirmation of order, and another when the item had been despatched, along with tracking details. Was able to pinpoint delivery to within an hour. Would recommend Soccerbox to anyone.

Colin Cooper´s profile

profile image of Colin Cooper
Colin Cooper
Reviewer
Male, 1958
March, United Kingdom

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