adele´s profile

Reviews (1)

VetUK

gone downhill- won't use again

I have never posted reviews of on line stores but I feel this time it needs to be done.
Never used to have a problem but the last 2 orders have been a disaster. The outside packaging and all the boxes inside were crushed open when they were delivered and I had to count up all the food pouches to make sure none had fallen out. After making a fuss I think they credited me £5.00 The next time, after a couple of emails I was told that apparently the courier lost the package , and when it was finally delivered, once again a box had burst open. This time I ended up with cat litter all over the carpet. They then demanded photographic proof before doing anything about it. Strangely I was too busy clearing up the mess before we or the cats walked on it.

I will now take my business elsewhere and would recommend others to do the same.

adele´s profile

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adele
Reviewer
Female, 1965
london , United Kingdom

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