Shocking experience. We returned to UK from a holiday in Turkey and they smashed up out travel case's. When we tried to claim the damages they wanted receipts for the case's which we didn't have. I contacted trading standards and they told me to contact the civil aviation authority and they informed me that they were in breach of the Montreal convention. In the end I received so much paper work to fill in to make a claim that I gave up.
I will never fly with them again.
I used to use a store that was close to me but now I live in the country side I have to order on line. I fly Rc planes as a hobby and always check maplins first before buying from a hobby shop as they are a lot cheaper. They don't stock everything I need but are worth checking first.
Their advisors get it wrong sometimes as I don't think they bother doing the maths before replying. This is the same as most companies today who look to save money by not employing qualified staff. On the whole though they are handy to have around.
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