I have always shopped at Boots.com and have collected my goods in store with no problem. However this year I placed an order for home delivery due on or before 23rd December. Unfortunately Boots use the courier company Yodel who have a history of failed delivery, lost parcels, inaccurate tracking system and no level of customer service.
It has been reported in the national newspapers that Yodel had a backlog of 750,000 Christmas parcels.
I will not order from Boots.com again. I have lost Christmas presents to the value of £200 due to their inefficient courier service, Yodel, used by Boots.com. Boots Customer Service Dept report that the items cannot be re-ordered as they are now out of stock. They should hang their heads in shame.
Ordered goods on line from Boots.com, delivery scheduled for 23rd December. Arrived at Yodel depot 18th December. No delivery made by Christmas so checked Yodel tracking system daily and parcel still tracked to Dartford depot so no Christmas presents. Yodel tracker checked daily. Finally tracked by Yodel as "Assumed delivered" on 29.12.11, signed for by "insole". This name means nothing to me. I was at home and no parcel delivered to my address and no card through my door. Contacted Yodel who referred me back to Boots who used Yodel as their courier service. I rang Boots Customer Services but Items no longer in stock so Boots unable to re-send order. Result: I have lost £200 worth of Christmas presents. Awaiting investigation. It is unfortunate that companies such as Boots continue to use Yodel. They should hang their heads in shame.
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