It has great deals and good customer service. Not a great website but great instore with all the best deals.
Quick free delivery and0 the cheapest prices.
Alan Robinson found this review useful
I ordered a product from Chemical records because they had it cheaper than anyone else. However on the site they didn't say that that price wasn't with VAT and I only found out on the email saying it had been shipped. I chose the standard delivery, but instead they decided to give me first class delivery which I also only found out on the email saying it had been shipped.
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All prices on our website display prices including and excluding VAT. We display it both ways because we ship internationally and not all countries are subject to VAT. Could you tell me what browser and operating system you were using so that we can check there are no errors in our web pages for those versions.
By choosing standard delivery we will send it via the cheapest method available to us that fits in with our standard of service. This can depend on the weight and value of the order. Regardless of the service used, you will only ever be charged the delivery rate that you chose.
You say "Not what I chose though"? Does this mean you got the wrong item? We will happily change any item bought online for any reason provided that the item received is returned in the original condition. If we have sent a different item from the one you have chosen, we will pay for all costs in returning the item back to us.
If you need to return anything please contact us on custserv at chemical-records.co.uk