Taylor´s profile

Reviews (5)

Google

Adsence campaign

Lead a great adsence campaign with them would use again!

John Lewis

Great service

Great service, No problems with giving me a replacement rather then a repair!

Lovefilm

Canceled my account wouldn't email additional information!

Canceled my account wouldn't email additional information!

tim lecomte found this review useful

Amazon

Great

Priced matched an item they had in a sale even after it finished!

Undercutter

Annoyed, very poor service

I Ordered an Xbox 360 disc drive replacement I was told my xbox had been opened so would incur an additional charge I told them it hadnt as I had owned the console since it was new. It then took the company 2 weeks to get my console back to be. I then got an email offering to buy my positive feedback for this website! I guess I wont be geting that as the email clearly offers £3 paypal for positive feedback! It just seemed like they didnt care!

01 January 2012

Reply from www.undercutter.co.uk

Thanks for your feedback. It is common when we get consoles that have had their warranty seals broken, that they have had previous repair attempts. This makes a successful repair much less likely and so we have to make a charge of £15 if the repair fails. This is clearly explained before any charges are incurred and there is no charge if customers do not wish to proceed. Regarding feedback, we may give an incentive for customers who have had a positive experience to leave reviews. We would not ask customers to change their reviews though and so any comments here are genuine experiences of our customers.

Taylor´s profile

profile image of Taylor
Taylor
Reviewer
Female, 1988
Leeds, United Kingdom

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