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Richer Sounds

worst customer service ever

I rang Holborn as I had seen a deal on the internet for a 19inch Tv when I called they told me they were out of stock of the item I wanted I asked them if they could possibly check to see if any of their other stores had any stock of this item and have it sent to Holborn as it was my nearest branch.
I was told that London Bridge had stock but they could not arrange to have it sent to my local store Holborn as it would be too much trouble as they would have to get a cab so I would have to approach the store directly.

When I did call the store I spoke to a manager and I asked him if he had what I wanted in stock he said yes I then asked him if I could reserve it he told me no he could not and it was a first come first serve basis I explained to him I would pay for the item over the phone he said he could not do that.

I reminded him that the website had stated that you can buy over the phone he told me this was an error .
This guy whom claimed to be a manager was of no help whatsoever and I had to keep reminding him that I was the customer but he just wasn't interested.

If this is how a company operates I would say keep you money and go elsewhere as my first impression of this company , and to think I had dealings with a manager this is just the worst service ever.

If they are like this on first contact I dread to think what they would be like once they got your money and you have a problem as the manager at the London Bridge store didn't want to help me at all .

As for ratings if I could give this company a minus rating I would

PaulM found this review useful

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Bob
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1938
Lomdon, United Kingdom

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