I ordered a diary from whsmith.co.uk. I ordered it on Monday as their website states that if you order by 9pm on Tuesday it will be delivered to store on Friday. I went to collect the item on Friday at 4:30pm and was told by the store that it had not arrived. However, I called Customer Services who called the store and they said it was there but hadn't been scanned in yet. I now have no chance to get it until I am near the store, which is my closest but 4 miles away. I wouldn't mind but this is the 2nd time I've been told an item has been delivered to store but the store claims it's not there. Why can't they confirm by email when it arrives at the store?
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