I ordered on the 9th Feb, and hadn't received the product after 10 days so contacted them. They said they would check with the Royal Mail to see where it was. Then on the 28th Feb I received a refund with no other message. Waste of time!
I paid for a parcel with Google Wallet, but when I was returned to the site it said "This parcel has not been paid for". There are absolutely no customer services contact details on their website, no email address, no phone number, no live chat.
I'd recommend searching on their site but then booking directly with the parcel service if you do use them until they sort out their customer services.
I had the misfortune to deal with Summer Green as a tenant in a flat that they were managing on behalf of a landlord. They took an age to respond to problems with the flat and to make repairs - they would need repeatedly contacting over a number of weeks before fixing even the most major of problems.
When it came to checking out, they attempted to charge us an unbelievable £250 for a deep clean of the flat, when the checkout report had clearly stated only a small area needed to be cleaned. When we challenged this, the gentleman we dealt with was rude, extremely aggressive and downright threatening. The kind of person who replies in red capital letters to any email, and then shouts at you on the phone.
I would not recommend that you deal with them at all - they're a disgrace.
I went with [name] as he was slightly cheaper than elsewhere, but more importantly he told me that he could have the worktop fitted within 2-3 weeks. We agreed to go ahead on the 22nd September.
What followed were many, many phone calls and emails to [name]([name]didn't initiate contact once) and many stories about how the slate was nearly done, how motors had gone on the van, and how he was waiting for a polishing bit from Germany.
By this point it was early November and I had lost all faith that I would ever see the worktop or my deposit back. However, a relative who lives in the area went to see [name] to talk about when it would be delivered. After that it was all systems go and the worktop was actually got from the quarry and finished.
The worktop was finally installed on the 25th November - 1 1/2 months after it should have been. It's a nice worktop, cut precisely, well made and looks great so in that respect I am happy. However in pretty much every other regard I can't recommend the experience at all. Without the intervention of my relative I feel like I could still be waiting for the slate. I would recommend that you choose a different company.
Came to pick up the doors I needed stripping when they said they would. They dropped them off a couple of days later, as agreed, and did a good job stripping them. What more could you ask?
Quite apart from this review I would recommend going with the sanding & waxing service - I didn't and after a good day's worth of sanding I wish I had!
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