Overall not very satisfactory. I had researched on-line companies but found that they were usually not UK based, sourced their products from Hong Kong or the States and couldn't respond to telephone calls or Emails. Although reviews were surprisingly good - probably more due to the reliability of the makers than any backup from the retailers - I decided that it would be best to buy from a high street retailer. (The lower price offered by on-line retailers didn't justify the risk) I found the Jessops web-site unreliable - at one point it indicated that collection at store was possible then it wasn't. For local pickup the reverse happened. I rang the company and they said that local collection would be possible 3 cameras were in stock at Kingston. However when I contacted the store they said that this was not the case. Apparently 2 had been 'lost' in transit and they only had a display one. All's well that ends well! John B who I spoke to picked one up from another branch and I collected it today. John was extremely helpful and knowledgable. A previous camera I had purchased from Jessops was faulty and I had no problem getting it replaced - would this have been as easy with an on-line company? My recommendation would still be to buy from an accessable shop. Thanks John!
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