On December 15 I ordered a photo album for Xmas present. I chose store delivery to Hinckley shop. After receiving an email that my order has been dispatched and will be there in 5 working days, I went to the shop 3 times, but it wasn't there even on December 23. I asked to buy a similar album which was in stock in the store, but was denied this possibility as it was more expensive than online. The staff told that they don't know anything about online orders. After my third visit the store manager called me and asked to drop in the store again. She asked either anybody could take the order instead of me, which could not be the case. She said that my order came to the store yesterday (December 22) and was collected by somebody else!!!Which means that the store staff does not check any paperwork. After all, they gave me the album they had in the store. Very, very disappoing experience and will never order anything there again.
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