Catherine Ryan´s profile

Reviews (2)


Unprofessional, insensitive, no concept of customer service

When the bouquet of flowers I'd ordered did not arrive on the day I'd requested, I contacted Customer Services; they took 2 weeks to come back simply to deny the fact. I'd made the effort to explain why the day was so significant - it's the birthday of a friend who had died, the flowers were for his widow and children. The flowers were not worth the high cost either, but given the sadness we all felt, it now seems irrelevant.

22 July 2013

Reply from eFlorist

Dear Catherine,

Thank you for your review. We are sincerely sorry for the disappointment caused especially given the circumstances for sending flowers on this occasion.

We can see from the notes on the order that you have been in further correspondence with a member of our Customer Service team in order to address your concerns.

Kind regards,

Excellent service, product and delivery time

Having researched the item I was looking for - a hockey stick for my 9-year-old daughter - Millet Sports looked like the best option based on product and price. The hockey stick was a gift from Santa, so delivery had to be fast and discreet; I was not disappointed, the item arrived in good time, it was well packaged and my daughter was delighted with her present on Christmas Day. Thank you

Catherine Ryan´s profile

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Catherine Ryan
United States