After having experienced a particularly frustrating time with TalkTalk, my decision to switch to Zen Internet for my broadband and telephone provision is one which I am extrememely pleased to have made. They have proved to be a breath of fresh air in an industry which all to often takes its customers for granted. There are ploite, intelligent and well-informed pepole at the other end of the telephone and I now longer have to suffer frequent internet signal loss. I am paying more but am getting a vastly superior technical package which makes Zen a far better value for money. My download speed is four times I was getting before and my download monthly allowance is, at 100gb, two and a half times as much (with the option of buuying extra if necessary.)
On top of poor broadband provision and dreadful customer service, their behaviour when you try to finish as a customer is bordering on the criminal. I would positively discourage anybody from even considering using TalkTalk as a company with whom to do business.
The initial service was prompt, though the Tevion remote control they supplied did not work to its full specification. When the condition of the remote (still under warranty) packed up, I returned it to them. After over two weeks, they still had not returned it or contacted me. They failed to respond to four emails. They did, however, finally resolve the matter to my satisfaction
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