Toys

do not use this company!!!!!!

first used this company because of their very competitive prices,seen a go kart for my sons xmas ordered it in november whilst speaking to the sales team on live chat and was told 2-3 days delivery...all seemed very good until weeks later and it never appeared. I sent them a few e-mails without reply..then eventually started to get contact through their live chat..again it all sounded friendly and professional..they said the courier tried to deliver but no one at home and should have left a "sorry you were not in card" but there was no such card behind my door. they then gave me a new delivery date which i took a day off work to receive delivery but it failed to turn up....have not been able to make contact with company since..they said on webpage they are closed for xmas from 22/12/2011until 03/01/2012 yet they dates have been and gone yet still no contact.......the go-kart was the only thing my little boy asked "santa" for and to see his little dissapointed face on xmas morning was heartbreaking....!!!!!.AVOID NITROBLAZE !!!!!

04 January 2012

Reply from Toys

We start back on the 4th / 5th - all orders had been sent out and long with 3 other customers orders had been not delivered or lost - your order was sent out and failed delivery and sent back to us - we asked the supplier warehouse to send out again - we are not responsible for couriers deliveries / services - we have 28 days to get customers orders out to them - and 30 days to refund rather than posting comments - as if you was happy with the service i guess no comment would be left! i like where you highlight the santa and dissapointed face - my children have theirs as a suprise - YES we have children too! being a family business we have worked nights and weekends to get all orders out - just look at the cooments on shopperapproved - the comments below are from previous owner if you was to read the about us page on the righ?? rather than copy AVOID NITROBLAZE - this post is not helping you - ask for a refund or another to be sent and we claim from courier - simple!