Wayne Austin´s profile
Reviews (8)
Vodafone
The network of Choice
We use Vodafone for our company mobiles, never have they let us down and in the 5 years we have been with them, their business staff go above and beyond !
Pcworld
Plain Rude Staff
I wouldn't shop here again, bought something that broke and was fobbed by rude staff, will be spending my cash elsewhere in future!
Talktalk
Good Value and Feature Rich
Been with Talk Talk for a while now, they represent good value and have not let me down in over 2 years
Couldn't Ask for More
Google has been my definitive search engine for well over 5 years. What more can I say than.... It just works !
FlatTVParts.co.uk
Promised refund... Never arrived...
I accidentally ordered the wrong part for my TV, telephoned FlatTvParts to inform them of my error and to cancel the order before it was despatched.
Guy on telephone promised me a refund by that afternoon back to my PayPal account, I sent a follow up email to ask if my refund was going to be deposited and have yet to receive either a reply or a refund as of yet.
Unfortunate.
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UPDATE
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I have now been given a full refund, had the company replied to my email with the same haste as it took them to reply to my bad review there wouldn't have been an issue.
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UPDATE 2
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[name removed]
Thank you for your reply below. The issue is that at 9:30 when I called you, you said that you would be refunding me in the afternoon. You subsequently never kept your promise for that.
I sent you an email via your own website that went unanswered, however you only replied once you had received my review here.
I believe my star rating is a true reflection of the service I received in this instance, however your customer seems to generally have good reviews about your business, so I would not worry.
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UPDATE 3
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[name removed], Thank you for your email to me. I am a little saddened by your email.
I'm not sure why I am being made to feel guilty about leaving a review of your service here, now I appreciate that I have left a negative review, but... this is how I feel in the matter, using a service like TrustPilot is a double edged sword not everything is going to be rosy, sorry about that.
Reply from FlatTVParts.co.uk Ltd
Wayne Austin´s profile
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I processed the refund today, in total you were waiting just over a day for your refund, around 12 working hours. I don't know how I could have done this any quicker. I personally feel your 1 star review isn't fair and doesn't correctly reflect our business, nor the service you received.
--- Update ---
One of my staff may have said that I would do the refund for you that day, but they weren't aware I couldn't make it in that day, so yes, we didn't manage to refund you the same day, but having a full refund completed for a mistake on your behalf within 12 working hours isn't 1 star service.
Kind Regards
Thomas Broad
Managing Director