anthony´s profile

Reviews (3)

Mattressman

It took a week to get a satisfactory mattress.

3 mattresses later and we finally got one you can sleep on.
The Charcool Gold won't get any medals from us. The first one didn't rise in 72+ hours, then the replacement didn't rise in 48hours. Mattress in a box is not the way to go! We have heard of other such issues since and feel people should be warned. We made the mistake of disposing of our old, but still liveable one the day after we opened up the new one.
It should take between 4hrs to 24hours to be fully opened up and sleeping possible after 6 hours. Don't do it. We have dropped this type in favour of a mix of spring and memory foam as our original one and not looking back now.
The Raylon luxury memory pocket platinum 1475 is excellent and won't come in a box!
I should stress that the shop was very sympathetic and understanding to the issues caused by the failed mattresses, but, governed by and alienated head office that dictated what response could be given to the issues. Easy for them on the end of a phone, not face to face with clients sleeping on pillows and air beds on the floor and suffering poor sleep and major discomfort.
Being faced with an obvious problem our end and fully aware that there was a problem with the product, they had to give it their time scale to resolve itself first, no matter what we said. Also the head offices ideas of how the mattress in a box performs is different from what the stores are told or their own literature says. People need to get their facts straight and information on products.
It is unfair to mark down the store as they helped as much as "they" could, it's the chiefs above that cause the bad taste if you have a problem.
So, to finish, do not by a mattress in a box - Charcool - get a proper one with springs, or keep your old one until you can try and use it. If you have a problem, check your information and rights and act fast.
Don't blame the store.

28 November 2012

Reply from Mattressman

Thank you for your custom and for taking the time to leave your review.

I do apologise for the problems that you had with your boxed mattress's.

As with any problems we may come up against, we will aim to resolve them as soon as we possibly can, causing as little inconvenience to the customer as possible.

I would not want your review to put people of off purchasing a boxed mattress, they are very popular, of good quality. We have sold hundreds of these with minimal problems, I apologise that you had an issue with them. It is always pointed out where ever the purchase is made, that these mattress's do take some time to inflate as they are vacuum packed and will need to inflate.

My apologise again and thank you for your patience.

Kind regards

Customer service manager


Mr Memory

Got my memory back with Mr.Memory

These guys give you any excellent service at a very respectable cost. You get plenty of feedback with your order and a rapid delivery.
This was my third order and no doubt of their excellent service. Even their standard delivery has come within one full working day each time.

Diabloskinz

great selection of designs at attractive prices.

My first purchase of this product with a huge choice to pick from.
It came quicker than promised too, no complaints there.
Take your time and prepare for the job. clean your phone and remove the sticker components not used from the backing first with a sharp point or pin..Theh taie your time to apply without pulling or streching the skin.
If you follow these simple steps you will be as satisfied as i am.
The down load of the matching wall paper is a top idea and really finishes off the job.
I have dropped my N8 a few times snd the skin has hidden any signs of the unfortunate marks left prior.
This is an excellent product and highly recommend if you do it right.
Top marks from me!

anthony´s profile

profile image of anthony
anthony
Reviewer
United States

About