When my hard drive was knocked and stopped working, I faced a nightmare scenario. The data on it was simply irreplaceable and had taken several years to compile. In despair, I contacted a number of companies, from large concerns to sole traders, in the hope that they might be able to help. It soon became apparent that either they couldn’t, or were only interested in helping themselves – quoting frightening charges, with no guarantee of success. Then, I got lucky – I called Undercutters.
Simon made me no promises. I think that’s really important and I was realistic about the prospects of success. Nevertheless, he offered to investigate the problem at a very reasonable rate and promised to report back with his findings within 48 hours. Not only was Simon good to his word, but he came back to me with the news that a fix might be possible. Again, my expectations were managed, but I had already gained more confidence in the service than I could find in three days of searching the length and breadth of the capital.
I was absolutely delighted when Simon called me to tell me that my precious hard drive had been fixed. It is impossible to quantify the relief, but I can only say that in future, I will definitely look no further than Undercutters for any technical advice – and I own several consoles and other gadgets, which I would trust them implicitly to assist with – although I’m hoping the need doesn’t arise!! Top, top service, at very reasonable rates. Thank you.
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