I have been using Ocado for the last few years, usually on a weekly basis, and have very little cause for complaint. I have had hardly any late deliveries,and when they are running late I get a phone call to let me know. The drivers are polite and helpful, as have been customer services on the rare occasions when I have needed to talk with them. There was only one occasion when the delivery was very late and I had to go out, however I left customer services access details so that the driver could let himself in. When I got home, all the shopping had been put away in the fridge, freezer and cupboards. On top of that, I got a ten pound voucher off my next shop.
By far the best online supermarket- and Waitrose quality as well!!
I've ordered from Wiggle many times and on each occasion have been highly impressed. Very quick delivery-often the next day, a huge range of products to choose from, and competitive pricing. If you're a cyclist I really can't recommend them highy enough.
And you usually get a little bag of sweets as well!
After a number of mistakes with my direct debit, I cancelled it and instead opted to pay by internet banking. However, I did not receive a bill for December 2011, as a result of which I received a final demand letter a short while later. I have been trying to contact customer services to sort this out, however it seems to be impossible to get through on the telephone. Eventually I was given the recorded option to "Press 1 and leave your contact details"- so I pressed 1 and all that happened was that the phone rang and rang, without an answer.
I then emailed the company explaining the problem and offering to pay by instalments- the result? An automated reply, telling me that their email system is being upgraded and therefore I will not receive any response. I was then re-directed to the number I had been trying to phone all morning.
If you cannot get through by email or telephone, what is the point of having a customer service department at all?
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